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Decision Making in Action: Models and Methods (Klein, 1993)

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This book describes the new perspective of naturalistic decision making. The point of departure is how people make decisions in complex, time-pressured, ambiguous, and changing environments. The purpose of this book is to present and elaborate on past models developed to explain this type of decision making. The central philosophy of the book is that classical decision theory has been unproductive since it is so heavily grounded in economics and mathematics. The contributors believe there is little to be learned from laboratory studies about how people actually handle difficult and interesting tasks; therefore, the book presents a critique of classical decision theory. The models of naturalistic decision making described by the contributors were derived to explain the behavior of firefighters, business people, jurors, nuclear power plant operators, and command-and-control officers. The models are unique in that they address the way people use experience to frame situations and adopt courses of action. The models explain the strengths of skilled decision makers. Naturalistic decision research requires the examination of field settings, and a section of the book covers methods for conducting meaningful research outside the laboratory. In addition, since his approach has applied value, the book covers issues of training and decision support systems.

p.6 Decisions are embedded in task cycles that consist of defining what the problem is, understanding what a reasonable solution would look like, taking action to reach that goal, and evaluating the effects of that action... The problem of decision making, as seen in this framework, is a matter of directing and maintaining the continuous flow of behavior towards some set of goals rather than as a set of discrete episodes involving choice dilemmas. [Brehmer, 1990]
 
p.11 Experts can see underlying causes and have more complex models of the problem than novices (Larkin, McDermott, Simon, & Simon, 1980).
 
p.14 [Hubner, 1986, p.121] Decision behavior seems to depend on the decision maker's representation of the system, and the goal(s), plans, actions, etc. which are based upon the representation and goal(s)

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