p.20 A firm's "vulnerability" to a disruptive event can be viewed as a combination of the likelihood
of a disruptive event and its potential severity. Companies assess their vulnerabilities by answering three basic
questions:
1. What can go wrong?
2. What is the likelihood of that happening?
3. What are the consequences if it does happen?
p.70 High resilience in a competitive market offers the potential for positive long-term effects
p.173 some enterprises use redundant capacity for mission-critical business units.
p.178,179 Redundancy of any kind helps companies continue serving their customers while rebuilding after
a disruption... Regardless of how it is used, redundancy entails additional costs to any enterprise. It reduces efficiency
and therefore is not congruent with manager's goals and objectives.
p.179 Operational flexibility, on the other hand, can also increase resilience, allowing a company
to respond quickly to disruptions. Such capability is more difficult to develop than simply keeping extra inventory,
having more suppliers, or keeping extra capacity
p.183 Ultimate flexibility means having viable alternatives in any situation.
p.220 Multi-sourcing, of course, provides built-in redundancy, and therefore flexibility to switch suppliers
when disruptions occur.
p.244 The essence of resilience is the containment of disruption and recovery from it.
p.270 One of the most important lessons of this book is that by reducing vulnerability to high-impact/low-probability
disruptions, a company will reduce its vulnerability to day-to-day market fluctuations as well, and therefore improve
its general performance.
p.275 One of the most straightforward methods for creating resilience is building in redundancy.
p.276 a well-managed firm should develop resilience, by building flexibility that
can be used to "bounce back" from disruptions, even with limited redundancy... flexibility is a clear and present
asset when managing daily problems
p.285 resilience does not start with analysis of specific threats. Instead, it is
a characteristic that gives enterprise buoyancy in the wake of any disruption, increasing its day-to-day flexibility
to respond to a world that is changing fast and becoming ever less certain.
