p.2 One of the fundamentals of second-generation KM [JLJ - Knowedge Management] is the concept of knowledge
structures - codified expressions of collective knowledge.
p.2 How does the concept of knowledge structures apply to the corporate world? Well, business processes,
such as how to handle a mortgage application, are really nothing more than codified expressions of procedural knowledge
(know-how). Business strategies, such as whether to be in the mortgage business in the first place, are codified expressions of
declarative knowledge (know-what). All organizational knowledge, then, is expressed in the form of procedural and
declarative rules that are recorded in various organizational knowledge structures.
p.3 comprehending that declarative knowledge drives procedural knowledge can dramatically
increase an organization's rate of learning and innovation.
p.3 Rather than differentiate among data, information, knowledge, and wisdom, it is more constructive to
focus on gradations in the value of knowledge. Measuring the value of a given set of procedural and/or declarative
rules boils down to evaluating how well they are serving the organization in meeting its goals.
p.3 To address the shortcomings of the earlier phase of knowledge management, experts in the field have
developed a three-phase model of the knowledge life cycle: Knowledge Production, Knowledge Validation, and Knowledge
Integration
p.5 Organizational knowledge (procedural and declarative rules) can be found in
an organization's knowledge structures; that is, institutionalized expressions of what works best for us.
For an organization to maximize its adaptive capabilities, it must decipher and manage the rules embedded in these structures.
