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Reinventing Strategic Planning: The Systems Thinking Approach (Haines, 2007)
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Steve Haines provided the expertise to take our organization into a living-breathing no non-sense planning cycle that won't gather dust. This is serious stuff. Tourists shouldn't try it. Our Strategic Planning, especially the results, are the best I've ever seen in my long career Richard Johnson, Chairman, CEO and Industry Icon -Wecorp

We've just had the most profitable year in the 100+ years we've been in existence- and our Strategic Management System installed by the Centre is the major reason why. A Systems approach to Strategic Planning and Management was one of the most important decisions we made that transformed our performance from marginal to best in class. This book provides you with a step-by-step approach to applying systems thinking to strategic planning and the potential of transforming your company in the same way it did ours! A must read for CEOs and Executives! --Richard Condit, Senior Vice President HR- Sundt Corporation

p.12 We, at the [Haines] Centre [for Strategic Management], have found that success most often has much to do with common sense and persistence. There is no magic solution.
 
p.21 Determine what the desired outcome measurements of its vision will be. It is crucial at this point to develop methods by which your organization can measure these outcomes in a specific and quantifiable way. We call these measures the Key Success Measures/Goals or KSMs. Organizations should develop KSMs to suit their own unique needs, as long as they end up with something that can quantitatively or qualitatively measure the organization's desired outcomes with the customer.
 
p.63 From extensive experience, we have come to believe deeply that long-term success can only come from a systems approach: it alleviates most common mistakes and provides many, many benefits.
 
p.85 Identify the key issues that are critical to your organization's success up front, as a guide to keeping planning practical.
 
p.87,89 Looking to the future is often called environmental scanning. Environmental scanning is a topic that has been a staple in strategic planning for some time. However, we see two main changes in how it has traditionally been used.
  First, the environment to be scanned is not that of the present, but is the time frame out to the end of the planning horizon and even beyond if possible. The idea is to become a futurist and try to understand and anticipate, as much as possible, what the future holds in store that could affect your organization... Secondly, environmental scanning should... be conducted [more often]... The world is changing too fast now. Don't get left behind."
 
p.102 Goal-setting is the #1 criteria for success in all the literature.
 
p.102 the Ideal Future Vision is a step where you focus on the desired outcomes and direction that will become the context for determining what you have to do to successfully implement your strategic plan.
 
p.128 To effectively follow the systems thinking of the Reinventing Strategic Management Model, you must begin with a clearly defined Ideal Future Vision... its multiple components - vision, mission, core values, positioning, and rallying cry - are all important... all of these components have value.
 
p.129 Re-cap of key content points
The Ideal Future Vision step is the first real action step in strategic planning, and one of the recurring key elements for organizational success.
The first challenge in the Ideal Future Vision step is to shape an organizational vision statement. ...
The fourth challenge is the PhD of strategy - your definition of your positioning or driving force, which is the essence of your organization along with its associated Rallying Cry. ...
Every component in the Ideal Future Vision step is important, as part of an overall, cohesive whole with positioning as the core.

p.139 We can't stress enough how critical [Key Success Measures]/Goals are to every organization

p.139-140 To begin developing the measures of success for your organization, two specific tasks will help you determine the general areas from which you will extract your measurement areas: 1. It is critical at this point to pull out the key words and phrases from your vision, mission, and core values... it's necessary to identify those key phrases that best define your organization's success. 2. It will also be important to agree on specific, key financial and operational success areas.

p.259 A systems thinking approach to strategic management cannot be successful unless you remember to incorporate the A,B,C,D,E, phases of the system:
Phase A (Future Outcomes): Where do we want to be?
Phase B (Feedback): How will we know when we get there?
Phase C (Today's Input): Where are we now; what strategies should guide us?
Phase D (Throughput Actions): How do we get there?
Phase E (Environment) What is/will be changing in the environment?
... no matter where you are in your planning or actions, you can maintain a focused, systems perspective, make adjustments in response to change

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