"The starting point for organization success is well designed processes." -Hammer, Stanton, The Reengineering Revolution, p.5

 

"reengineering is not primarily about profit and loss, the stock price, or any of the other appurtenances of modern capitalism. It is about work. Reengineering is concerned with the redesign of work so that it can be performed in a far superior way. Therefore, reengineering is relevant for any organization in which work takes place: large or small, manufacturing or service, profit or nonprofit, private or public sector." -Hammer, Stanton, The Reengineering Revolution, p.274