p.1 Accomplishing the mission in a logical and systematic way requires the organization
to develop a strategy.
p.2 setting goals and developing plans to achieve them is only one factor in accomplishing the organization's
mission. The organization must also perform well in a few key areas that are unique to its mission and to the industry in
which it operates... These key areas can be described as a set of critical success factors... Managers implicitly
know and consider these key areas when they set goals and as they direct operational activities and tasks that are important
to achieving goals... any activity or initiative that the organization undertakes must ensure consistently high performance
in these key areas; otherwise, the organization may not be able to achieve its goals and consequently may fail to accomplish
its mission.
p.9 Using success factors as a filter, management could then identify the information that was most
important to making critical enterprise decisions. Accordingly, the underlying premise is that decisions made in
this manner should be more effective because they are based on data that is specifically linked to the organization's success
factors.
