p.18 Rockart and Bullen suggest that information resources and activities should then be targeted at enabling
the organization to realize these collective CSFs.
p.18-19 the CSF method facilitates a structured, top-down analysis or planning process. It initially focuses
a participant's attention on a core set of essential issues, and then proceeds to refine the issues in a manner that allows
an evolving "design" to be continuously examined for validity and completeness.
p.20 planning... is a process that is heavily dependent on conceptual thought.
p.21 To be successfully performed, the conceptual design phase requires an abstraction of the major external
and internal forces that influence organizational behaviors.
p.21 Rockart initially advocated the use of CSFs both for conceptually identifying a manager's key
concerns and for developing specific measures that capture a manager's information needs.
p.21 In summary, CSFs appear valuable as a means of building a conceptual model of the key facets
of an organization or of a manager's role in an organization.
