p.40 In real-world practice, problems do not present themselves to the practitioner
as givens. They must be constructed from the materials of problematic situations which are puzzling, troubling, and uncertain.
In order to convert a problematic situation to a problem, a practitioner must do a certain kind of work.
He must make sense of an uncertain situation that initially makes no sense.
p.40 When we set the problem, we select what we will treat as the "things"
of the situation, we set the boundaries of our attention to it, and we impose upon it a coherence which allows us to say what
is wrong and in what directions the situation needs to be changed. Problem setting is a process in which, interactively,
we name the things to which we will attend and frame the context in which we will attend to them.
p.44 Formal models... have generally failed to yield effective results in the more complex, less clearly
defined problems of business management, housing policy, or criminal justice.
