viii For the last twenty years, more than two thousand managers from various
institutions in Singapore participated in my seminars.
p.17 I believe that this book will equip readers with the conceptual
tools that will enable them to counteract the onslaught of information. It will... reveal the underlying assumptions
that drive our decisions, policy making and interactions with other fellow human beings.
p.61 The fact that an organization is called organization does not necessarily mean that it is optimally
organized, or that it will always be able to sustain current levels of organization. Forces of growth and decay coexist in
any living system. An organized state is nothing other than a state of dynamic equilibrium, a balance between opposing
forces of order and disorder.
p.67 The senses receive, register, reach out, inform, thus allowing the organism to thrive as a force capable
of orienting itself in the world beyond its skin.
p.70-71 The mission serves as a guide for designing and managing the development effort. It helps to determine
the choice of strategic options.
p.71 A mission has to be justified by a set of values that serve as regulator of our activities.
But what values? The values that help members of the organization make human sense out of the organization's efforts.
Values are set of norms of conduct that guide our exchange processes with clients, the public, or personnel.
p.99 The organization is a complex and evolving system with identifiable structure and dynamic interactive
components.
p.148 Delay of action, no matter how brief, allows the person to orient himself prior to action.
p.156 The most effective source of learning in the job of leading is the
errors the leader makes. It follows that the fear of making errors inhibits learning and ends by stagnation. Denial of errors
is another inhibiting force. But what kinds of errors do a leader learn from? They are not necessarily the big mistakes.
p.171 It is as if each concept has intrinsic magnetic force that
pulls out of the mind other concepts. This is what scientists call the "heuristic" value of a theory, namely the
power of the theory to raise questions or suggest fresh hypotheses leading to new avenues of inquiry.